Need help?

We know you might have a question! Most questions are answered below and if we have forgotten one, please contact us.

Stylers
Is the Omnia Styler® suitable for all hair types?

The Omnia® styler offers adjustable temperature from 150°C to 220°C. Choose the setting and technique for your hair.

Hair condition varies. Follow the user guide and ask your stylist if you are unsure which setting to use.

How do I know my styler is ready to use?

The Touchscreen Controls can be used to increase or decrease the temperature between 150°C and 220°C with a choice of 8 heat settings.

The styler will automatically go to 180°C by default. When the LEDs stop flashing, the styler is ready to use. From there, you can decrease or increase the temperature as needed by increments of 10°C. The Omnia Styler® has Intelligent Memory that remembers your last used setting.

What is the best temperature for my hair?

The temperature display is LED colour-coded to show the set temperature at a glance. Start with the lowest effective setting for your hair and follow the user guide. Hair condition varies, so ask your stylist if you are unsure which setting to use.

What is the best way to store and maintain my styler?

Switch off and unplug the styler, then allow it to cool before cleaning or storing it. Follow the user guide for cleaning methods. Plates can be scratched or chipped when not handled with care.

Use the travel guard and clutch pouch for storage once the styler is cool. Gently fold the cable and use the supplied cable tie. Avoid wrapping the cable tightly around the styler.

Does my styler come with warranty?

Warranty cover depends on your region and whether the styler is used by a consumer or professionally. Check the applicable Warranty Terms for the period, registration requirements and claim conditions. For New Zealand purchases, see the New Zealand warranty terms.

Avoid wrapping the cable too tightly around your Omnia® styler. Loosely loop the cord for storage and keep the plug and plates separate to help avoid scratches and chips.

How to turn my Stellar Omnia® on and off?

Thanks to our Smart Motion™ Technology, simply pick up the styler and tap the plates together to turn on your Omnia®. You can manually turn off your styler by touching the – area for 2 seconds.

Omnia automatically switches off after about 60 seconds without use. Close and open the styler to turn it on again, and always unplug it after use.

Can the Omnia® be used worldwide?

Omnia® stylers offer universal voltage. Check the rating label, user guide and destination requirements before use. The styler comes with a 3-metre power cord.

What is the blinking or solid red light on the side of my styler?

Your Omnia® styler is equipped with the Thermal Vision™ Indicator. Once the plates are heating, the red light on the side of the Omnia® will start blinking. Once the set temperature has been reached, the light will turn solid. Once the plates are cooling down, the light will go back to blinking to show that the styler is still hot to touch.

What are the plates made of?

Omnia® stylers use mineral-infused ceramic plates with Healing Mineral™ Therapy.

Follow the user guide for maintenance and use the travel guard for storage to help protect the plates.

How do I turn on/off the vibration?

Your Omnia® styler automatically has Nano Pulse™ Technology turned on for the convenience of use. You can turn off this feature by long pressing the + area for 2 seconds.

We are here to make you feel good. You will only sense and feel a smooth and soft vibration from the Nano Pulse™ Technology.

Dryers
How do I twist the handle of the Stellar OmniFlex®?

The OmniFlex® dryer is designed for precision styling and easy storage. Easily twist the handle from the base upwards to the left.

What is Care Mode and how to activate it?

Activate Care Mode by holding down the temperature button for 3 seconds. The dryer will change between Cool Mode and Hot Mode every 5 seconds. This setting avoids hair from drying out and lock-in moisture to create much healthier and glossier hair. Press any temperature setting to deactivate Care Mode.

What is the Auto Off function and is that needed?

The dryer automatically turns off after 30 minutes of continuous use to prevent overheating. This is not a malfunction; it is to keep you safe. Safety is always needed - resume styling by simply sliding the power button off and then on again.

How do I clean the filter cover and filters?

The OmniFlex® Dryer features a filter cover and filters designed for simple removal, making cleaning easy. It also features advanced filtration technology that minimises dust buildup, reducing the need for frequent cleaning.

Is the Stellar OmniFlex® as loud as any conventional dryer?

No, the OmniFlex® is very quiet at just 70dB at maximum power. We care about your health and your hearing.

Is the OmniFlex® lightweight?

Yes! The OmniFlex® is one of the lightest available. At only 288g (excl. cord) you are ready to say goodbye to wrist and shoulder pain.

Why is one nozzle magnetic and the other one with a click system?

To be able to provide you the best experience we opted for a click system for our fine nozzle with the professional stylist in mind.

Brushes
Where are Stellar’s brushes made?

Our factories are in Korea. Korea is known globally for quality and advanced technology for thermal styling tools.

What are Stellar® brushes made from?

OmniFlex™ Vent Brush:

Combines boar bristles with hand-dipped epoxy pins and a flexible, vented body.

MicroCell™ Cushion Brush:

Combines hand-dipped nylon pins with a flexible natural rubber cushion.

HeatSense™ Round Brush:

Combines contoured nylon bristles with a colour-changing ceramic barrel, diamond-shaped vents and a 360° rotating sectioning pin.

Why is my HeatSense™ Round Brush changing colour?

The colour change indicates that the ceramic area is heating up and will be hot to the touch.

Accessories
Do the Gator Sectioning Clips have a good hold factor?

Yes, the Stellar® Gator Sectioning Clips have a strong hold factor and are of premium quality. The anti-slip rubberised finish and the serrated jaws provide a secure grip on each section of hair keeping the hair in place during styling.

What is the difference between the Stellar® Gator Sectioning Clips and similar-looking clips?

Stellar® Gator Sectioning Clips have a double-hinged design, a rubberised non-slip finish and weighted construction to hold sections aside as you work.

What are the benefits of using Stellar® Gator Sectioning Clips?

The Stellar® Gator Sectioning Clips help divide hair into neat, manageable sections for styling at home or in the salon.

What are the benefits of using a carbon comb?

The Stellar® Carbon Tail Comb has heat-resistant carbon construction and an anti-static design. Check each comb’s product details and supplied care instructions for its materials and recommended use.

What are the wider teeth for on the Stellar® Carbon Cutting Comb?

The wider teeth on the Carbon Cutting Comb are used for detangling and sectioning. The finer teeth are used for precision cutting and creating fine lines.

What comb should I choose?

The Stellar® Carbon Tail Comb combines wide teeth with a narrow, tapered handle for sectioning and styling.

The Carbon Cutting Comb has wider teeth for detangling and sectioning. The finer teeth are used for precision and control when cutting.

How do I clean my combs correctly?

Remove loose hair from the comb and follow the care instructions supplied with your product. Contact Stellar if you are unsure which cleaning method or solution is suitable.

Why there are black marks on the inside of my Stellar® Comb’s packaging?

Friction between the Stellar® comb and its packaging may leave marks during transport. If you are concerned about marks or damage, contact us so we can help.

How can I clean the Stellar® Premium Heat-resistant Mat?

The Premium Heat-resistant Mat can be cleaned with soapy lukewarm water and left to drip dry.

Haircare
Can the Omnia® curl hair and will they last?

All Stellar® stylers are made for straightening, waves and curls. Visit the Education Hub to learn how to style with Stellar® tools.

Your hair, section size and technique all influence the finish and how long it lasts.

Does the Omnia® come with any other accessories?

Check the “What’s in the box” section for the accessories included with your selected product. The travel guard helps protect the plates during storage once the styler has cooled.

Can I use a styler on wet hair?

Dry your hair thoroughly before using the styler, and follow the user guide for your tool.

I am concerned about my hair drying out, will this happen?

Start with the lowest effective setting for your hair and adjust your routine with care. Follow the tool’s user guide and the directions for any heat-protection products you use. Temperature control does not guarantee damage-free styling.

Will the styler emit an odour while using?

If you notice an unusual odour or steam, stop styling and follow the safety instructions in the user guide. Contact Stellar if you are unsure what to do.

Customer Service
How can I get in contact with your customer service?

We love talking to you. We offer two types of contact:

  • Call us and speak to a human +61 1300 652 751.
  • Contact us through the contact form and a team member will be in contact
    with you as soon as possible. Operational hours are between 9am-4.30pm (AEST).
Can I cancel or change my order?

If you need to cancel or change an order, contact us immediately. Cancellation is at our discretion and may not be possible once the order has been processed. See our Terms and Conditions of Sale for details.

Can I get a refund if I change my mind?

Return and change-of-mind options depend on your region and the condition of the product. Please read the applicable Returns Policy or EU Returns Policy and contact us before sending an item back. Applicable consumer rights are not excluded.

How much is delivery and how long will it take within Australia?

Delivery options and charges are shown at checkout. For dispatch details and free-shipping eligibility, see our shipping terms.

If I damage the plates or break my plug or cable, are they covered in the warranty?

Coverage depends on the cause of the damage and the terms applicable to your purchase. Please check the Warranty Terms and contact us for an assessment. If a repair is outside warranty, we can quote for service. Applicable consumer rights are not excluded.

My styler is out of warranty, can you service it?

YES, feel free to email us and we can quote you for an After Service.

If the product is faulty, why would I need to provide a receipt?

Proof of purchase helps confirm when and where the product was bought so we can assess your request under the applicable warranty or returns terms.

Sustainability
How do I dispose of my old electrical tool?

We offer a remarkable recycling scheme. We will trade in your old electrical hair styling tool, any brand, and dispose of it for you, while also rewarding you with up to a $200 discount code (depending on brand, condition, functionality, etc...) to purchase and replace your old harmful tool via our official website. Contact us today and will be happy to help you!

Are you reducing your carbon footprint?

We have managed to reduce our carbon footprint to around 90%. We promise to ship our goods rather than fly. However, as we all understand there may be certain unforeseen circumstances that will result in air freight.

Our parcels are delivered to you by couriers that have a high rate of being carbon neutral. Ordering parcels through us won’t affect the air we breathe.

Presently almost 90% of our packaging is recyclable and we aim to reach 100% by 2030. Currently, we are using 62% recyclable materials within our tools and packaging.

How are you helping society?

Stellar® works closely with a carefully selected and accredited recycling organisation to ensure that our returned items are diverted from landfills to be transformed into the power of goods and will help to feed people in need.

We are an advocate of mental health and is all about a healthy work-life balance. We offer our valuable team members work-from-home days which reduces stress, and fuel emissions with less travel and improves a task-orientation mindset. Did you know most of our staff get the Friday afternoon off?

As a company, we offer an exercise and well-being program for our team members to stay on top of their mental and physical health.

With the environment in mind, we offer multiple car share options where available.

About Stellar
Are you an Australian-owned company?

Yes! We are 100% Australian-owned and most products are designed in Australia.
All our electrical tools, brushes, and combs are made in Korea, which is proudly known for its quality and being highly technologically advanced.

Can I speak to an actual person about my product?

Yes, unlike most other brands we offer excellent Australian customer service where you can talk to a lovely human. Just give us a call during business hours (AEST) on +61 1300 652 751.

Are you on social media?

Yes, just follow us on most major social media platforms @stellarhairglobal or find us through #iamstellar #mystellarhair #atouchofbrilliance tags.

I’m interested in becoming a country distributor for Stellar®, what should I do?

Wonderful to hear and we are happy to review your professional profile. Contact
our Stellar® customer service team on +61 1300 652 751 (AEST) or email us via the "Contact Us" form.

I’m a content creator, can I contact you?

Feel free to contact us about the content creation you wish to make. Stellar® brand guidelines will be provided and need to be followed. Our award-winning customer service team will be happy to help you further!